RPCI selects McKesson to manage its medical billing processes

Roswell Park Cancer Institute (RPCI)Apr 1 2010

After a rigorous selection process, one of the nation's largest and most prestigious cancer centers, Roswell Park Cancer Institute (RPCI), has selected McKesson to manage its medical billing processes. With McKesson's Revenue Management Solutions (RMS) group taking over patient billing, accounts receivable management, and reporting, the New York-based education and research institute gains a partner that understands the complexities of its business. The agreement calls for McKesson to provide services for 160 of RPCI's physicians, many of whom are engaged in ongoing clinical trials.

“We welcome the scrutiny that institutions of Roswell Park's stature require. When given the opportunity, we have proven that we have the scale to manage complex academic medical businesses.”

RPCI established stringent criteria for its review when evaluating new vendors. In addition to a detailed needs analysis, the evaluation included site visits to McKesson operations and data centers and the engagement of a third-party auditor. The deep market knowledge and tenure of McKesson's RMS group were cited by RPCI as important factors in its final decision, as was McKesson's competitive advantage in complicated clinical research billing and coding.

"To ensure we found the absolute best solution in the market, we conducted a very detailed evaluation," said Jonathan Neumeister, Roswell Park Cancer Institute's executive director, Revenue Cycle.

McKesson's solution encompasses Web-based reporting, document imaging and sophisticated data interfacing that RPCI expects to translate into streamlined operations, increased productivity and enhanced financial performance.

"During the selection process, we met with all levels of Roswell Park's organization so we fully understood both the stakes and the expectations," said Pat Leonard, senior vice president and general manager for McKesson's RMS group. "We welcome the scrutiny that institutions of Roswell Park's stature require. When given the opportunity, we have proven that we have the scale to manage complex academic medical businesses."

McKesson is the nation's leading provider of medical billing and accounts receivable management services for physicians, with more than 30 years' experience and more than 1,000 customers. Its Revenue Management Solutions group includes 4,000 employees dedicated to helping physicians grow revenues, control costs and reduce regulatory risk.

Revenue management solutions are part of McKesson's comprehensive portfolio of physician solutions designed to reduce time spent on administrative tasks and streamline practice operations. As the source for software and services that improve practice performance, McKesson's offering also includes clinical and EHR solutions, with more than 100,000 physicians served. In addition, the company provides connectivity solutions for health information exchange and medical-surgical equipment and supplies.