Urgent care and retail health clinics can reduce treatment costs for allergy sufferers

In this economy, allergy sufferers are looking for relief from more than sneezing, runny noses, and itchy eyes. And, according to a recent study, they can find relief for both their symptoms and their wallets, saving anywhere from $50 to $400 in out-of-pocket costs per visit if they skip the emergency room and head to urgent care and retail health clinics when they are unable to see their primary physician.

"When possible, we recommend that our members visit their primary care physicians for non-emergency treatment," said Dr. Manish Oza, WellPoint medical director and emergency room physician. "If that's not an option, in cases where patients are looking for treatments related to allergies and colds—such as sinus infections, sore throats, ear infections and bronchitis—it just makes more economic sense to go to a retail health clinic or urgent care clinic."

In addition, the study, conducted by HealthCore, Inc., WellPoint's outcomes research subsidiary, showed that few patients who received care at retail health clinics or urgent care clinics needed follow-up care for their ailment, implying that they received the appropriate level of care, said John Barron, HealthCore director for health plan research.

Members may pay less by using retail health clinics, often located in retail stores, supermarkets and pharmacies, or urgent care clinics, typically staffed full-time by physicians, rather than hospital emergency rooms for mild upper respiratory ailments commonly associated with allergies and the common cold.

The study of members in WellPoint's affiliated health plans in 14 states found that nearly one in five ER visits (19.4 percent) were for non-emergencies, including conditions such as upper respiratory infections, sore throats, or urinary tract infections.  This is during a time when ER visits have increased 31 percent in 2005 over 1995 and ER waits to see a physician have increased from 38 minutes in 1997 to 56 minutes in 2005, according to federal government statistics.

Bronchitis, one of the more expensive conditions to treat, cost $646 to treat in the ER, compared with $97 for an urgent care visit and $54 for a retail health clinic visit, according to the study.  Average costs for ER visits for all conditions studied ranged from $441 for the ER to $98 for urgent care and $52 for retail care. These costs represent total costs, including the portion paid by the health plan member.

The HealthCore study showed that for every member treated at retail health clinics, about 15 others are treated in the ER for the same condition.

The study also looked at overall costs to treat individual episodes over a two-week period for ailments associated with allergy, cold and flu, along with conjunctivitis and urinary tract infections. In this case, ER episodes cost an average $500, while urgent care cost $150 and retail health clinic cost $90.  

Generally, retail health clinics and urgent care clinics may be used for the following:

• Minor allergic reactions
• Mild asthma
• Coughs, sore throat
• Bumps, minor cuts, scrapes
• Rashes, minor burns
• Sprains, strains
• Minor fevers, colds
• Minor headaches
• Ear or sinus pain
• Burning with urination
• Eye swelling, irritation, redness or pain
• Back pain
• Nausea, vomiting, diarrhea
• Minor animal bites
• Vaccinations
• X-rays
• Stitches

Emergency rooms should be used for those with the following conditions:

• Any life-threatening or disabling condition
• Sudden or unexplained loss of consciousness
• Chest pain; numbness in the face, arm or leg; difficulty speaking
• Severe shortness of breath
• High fever with stiff neck, mental confusion or difficulty breathing
• Coughing or wound that won't stop bleeding
• Major injuries
• Possible broken bones

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