eMedischedule.com to provide online appointment scheduling system for clinics

Sep 13 2010

eMedischedule.com, a provider of online clinic scheduling and medical scheduling technology, has been selected by the South Central Public Health District in Twins Falls, ID., to provide customized online scheduling and automated virtual call center technology to support its clinic and office scheduling needs.

“The implementation of the online appointment scheduling system is consistent with our efforts to continuously improve our services to the public through effective use of technology”

South Central Public Health District will use eMedischedule.com's Web-based scheduling system to book appointments for future public health clinics, including seasonal influenza vaccinations. Patients will also be able to make appointments through eMedichedule.com's automated virtual call center, the company's proprietary integrated voice response (IVR) appointment system.

eMedischedule.com's automated phone system enables patients to dial a dedicated local or a toll-free number to request appointments. Appointments are updated in real-time in eMedischedule.com's online system. Through the call center, patients are guided through public health department-defined clinical options such as classifying themselves based on age and various medical conditions. They will then receive a PIN code, enabling them to manage their appointments and information through the health department's website or through the virtual call center. The online system is expected to be available to patients of the South Central Public Health District in October 2010.

"The implementation of the online appointment scheduling system is consistent with our efforts to continuously improve our services to the public through effective use of technology," said Rene LeBlanc, District Health Director for the South Central Public Health District.

"With the current technological trend that provides 24/7 access to information, patients are looking for ways to schedule their appointments "during" and "after" office hours. Most patients expect the flexibility and convenience of the 24/7 services," said Taylan Saydar, CEO of eMedischedule.com. "eMedischedule.com's online scheduling software enables patients to schedule their own appointments online, or over the phone via automated virtual call center. eMedischedule.com also provides automated phone and SMS reminders."