Carl Zeiss Meditec wins NFSB award for excellence in customer service

Mar 6 2012

Medical technology provider Carl Zeiss Meditec has been awarded the NorthFace ScoreBoard (NFSB) Award(SM) from the Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2011. This is the ninth straight year that the company has been honored with this award.

Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, achieved excellence in customer satisfaction and provided exemplary customer service during the prior calendar year.

"We want to be the partner of choice to all our customers and support them to be successful," says Dr. Ludwin Monz, President and CEO of Carl Zeiss Meditec AG. "We are honored to receive this award and thank our customers for recognizing our dedication to providing superior customer service and support. This award motivates us to continually enhance our customer focus."

Omega's proprietary NFSB award methodology measures customer satisfaction and loyalty a minimum of four times during the year. For 2011, Carl Zeiss Meditec received scores ranging from 4.5 – 4.7 on a five-point scale, with customers rating their satisfaction of the company's sales managers, call center and technical support, in-house repair, field service, product installation and clinical application training.

"As a nine-time recipient of the NorthFace ScoreBoard Award, Carl Zeiss Meditec demonstrates not only exemplary customer service, but that they also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, president and chief executive officer of Omega.