May 18 2012
PatientPoint®,
a leading provider of care
coordination and patient care management solutions, today announced
that Solantic,
the largest operator of urgent care centers in Florida, will be
deploying the PatientPoint HealthSync™
Platform to improve patient outreach and access to care.
Solantic has always focused on easy access to quality patient care. Most
facilities are open seven days a week, with extended evening and weekend
hours. Building on that focus, Solantic will introduce the next
generation of urgent care services and leverage the PatientPoint
HealthSync Platform to transform the patient experience in and out of
the facility, making its services more convenient and efficient for
consumers. Prior to service, patients can go online and search for
Solantic locations, review estimated wait times, request and schedule
appointments and pre-register for their visit. After a visit, Solantic
offers a quick and easy check-out.
What will be fundamentally unique for patients is the waiting room
experience. Patients will no longer have to wait at a Solantic facility
for their appointment. The PatientPoint HealthSync Platform will extend
the Solantic My Spot Virtual Waiting Room, allowing patients to reserve
a spot for an appointment. When it is time for the appointment, patients
receive an alert through a secured text or email. On site, patients can
check-in using the PatientPoint tablet-based check-in system,
eliminating the need for paper and streamlining the patient flow in the
facility.
"The PatientPoint HealthSync Platform will enable us to offer a better
customer experience," said Paul Dickison, vice president of marketing at
Solantic. "This broad functionality not only meets patients' needs at
check-in, but also maximizes convenience even after the visit. As a
result, we are able to make our urgent care centers much more efficient
and accessible for our patients, and provide a better workflow for our
employees."
HealthSync from PatientPoint is a multi-channel patient engagement
platform that engages patients in real time throughout the continuum of
care—pre-, post- and at the point of care. As a result, provider
organizations, like Solantic, can streamline the patient registration
process, improve financial performance, capture additional revenue
streams and truly enhance the patient experience.
In addition, PatientPoint will integrate directly with Solantic's
electronic medical record to ensure seamless transfer of data. This will
increase clinical transparency for the physician during the clinical
care episode and improve patient outcomes.
"We are looking forward to this long-term strategic partnership with
Solantic as the company continues to expand its business and technology
capabilities, and improve the coordination and delivery of patient
care," said Raj Toleti, CEO, PatientPoint. "Since the PatientPoint
HealthSync Platform engages and activates the patient at various
touchpoints, such as mobile, web and point-of-service kiosks, we believe
we help Solantic achieve its goals of creating a superior experience for
its customers and redefining the care delivery process."