Royal Free London NHS Foundation Trust deploys OpenText to manage patient medical care records

Open Text CorporationMar 20 2015

Digitalisation and Management of Patient Medical Care Records Enhances Security and Compliance to Enable Trust to Meet Modern Hospital Demands of the Digital-First World

OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that the Royal Free London NHS Foundation Trust has implemented OpenText Content Suite to store and manage digitised copies of patient medical care records. The deployment went live on November 12, 2014 across all clinical services.

Using Content Suite, the trust aims to reduce record storage and management costs, effectively managing information and driving value from more than 900,000 unstructured clinical records. Patient medical care records, clinic letters and investigation reports are scanned on-demand or loaded to Content Suite via key feeder systems.

"Medical records are key to supporting the delivery of patient care. However, paper is very difficult and resource intensive to manage and can only be available in one place at a time. OpenText's Content Suite helps us to reduce administrative costs whilst ensuring that records are accessible when and where they are required," said Will Smart, Royal Free London NHS Foundation Trust Director of IM&T.

OpenText's Content Suite captures, processes, distributes, secures, manages and archives clinical and non-clinical content. The solution reduces processing errors, streamlines patient record access and enables compliance throughout the lifecycle of the patient record. The system is fully integrated with the trust's CERNER Millennium Electronic Patient Records (EPR) system.

By capturing and distributing the records digitally, the trust can make sure that they are always available to clinicians and medical staff. Longer term, the Royal Free London NHS Foundation Trust aims to utilise OpenText to analyse the data held in each patient record via analytics and semantic search capabilities.

From a governance perspective, OpenText's Content Suite adheres to the trust's BS10008 compliancy, and because patient medical care records are now digital they are more securely stored and managed than paper. Managers have a complete view of how the records are created and viewed. Every record is kept on site and instantly available for front line staff and clinicians to support care.

One of Royal Free's ambitions is to become paper-light by 2018. OpenText has worked closely with the trust's IT team to provide a central information repository that stores, manages and makes 60 million pages of ingested content available across the hospital. As Will Smart explains, "Our partnership with OpenText means that we have been able to draw on their extensive experience of similar deployments globally, including in some of the world's largest health systems and access resources to ensure we maximise the value from OpenText's solutions."