SearchAmerica launches E-Learning modules for hospitals and health care revenue cycle operations

Oct 8 2009

SearchAmerica®, a part of Experian and a leader in financial clearing services for health care, today unveiled five new E-Learning modules designed to help hospitals and health care revenue cycle operations. As hospitals and health care systems tighten their budgets, staff training and education have been reduced. However, research shows that investing in training and education improves revenue cycle performance. SearchAmerica's new E-Learning modules equip frontline staff with the soft skills to manage sensitive situations with patients. The five modules have been tested at numerous hospitals in 2009 and are providing positive results and improved patient satisfaction.

SearchAmerica's new E-Learning modules address:

• Privacy, security and compliance
• Red Flags Rule
• Managing change
• S.A.M.E. Page (patient communications)
• SearchAmerica offerings

"Face-to-face communication with patients should be a positive experience for all; however, staff associates need essential soft-skills training to achieve this result," commented Tina Eller, vice president of Revenue Cycle Services at SearchAmerica. "To address this challenge, we teamed with our customers to develop these E-Learning modules and then validated their effectiveness in real-life situations. We are pleased to provide educational resources that are proven to help health care providers consistently handle sensitive patient conversations with favorable human relations."

The five modules are available from SearchAmerica, with courses starting at $1,000. For information on SearchAmerica's E-Learning Modules, contact Bruce Nelson at SearchAmerica at 1 763 416 1000 or [email protected].

SOURCE SearchAmerica