Jan 29 2010
Patients with hearing, vision, and speech disabilities, who receive care
at University of Utah Hospitals & Clinics, will be screened and provided
with auxiliary aids and services as required by federal law under a
Resolution Agreement reached with the U.S. Department of Health and
Human Services (HHS).
“OCR is committed to ensuring that
all qualified individuals with disabilities are afforded equal access to
safe, high-quality health care environments.”
An HHS Office for Civil Rights (OCR) compliance review identified areas
of improvement needed to ensure that qualified individuals with
disabilities receive equal access to the University of Utah’s health
care system. Under Section 504 of the Rehabilitation Act of 1973,
recipients of federal financial assistance (often hospitals and health
care providers reimbursed by Medicare or Medicaid) must provide
auxiliary aids and services. These aids and services include qualified
sign language interpreters and readers, when necessary to ensure
effective communication with patients and companions who have hearing,
vision or speech impairments.
The University of Utah Hospitals & Clinics, located in Salt Lake, Davis,
Wasatch, Tooele, and Utah Counties, provide care for residents of Utah
and five surrounding states, and see more than 850,000 patients per
year. As a result of the Agreement with OCR, the health care system will
develop new policies and procedures, improved notices to patients of
available auxiliary aids and services, comprehensive records to assure
ongoing provision of appropriate aids and services, and extensive
training of personnel.
“Effective communication is critical in health care settings where
miscommunication may lead to misdiagnosis and endanger patient safety,”
said OCR Director Georgina Verdugo. “OCR is committed to ensuring that
all qualified individuals with disabilities are afforded equal access to
safe, high-quality health care environments.”
“We are committed to providing all of our patients with safe, convenient
and quality health care,” according to Rob Kistler, director of customer
service for University of Utah Hospitals & Clinics. “The voluntary
changes to our processes and policies that will be implemented based on
recommendations from the Office for Civil Rights will continue to
guarantee that our patients and their companions have timely access to
appropriate auxiliary aids and service.”
http://www.hhs.gov/