Accuray announces enhanced Diamond service program for CyberKnife customers

Oct 29 2010

Accuray Incorporated, a global leader in the field of radiosurgery, announced today expansion of its Diamond service program to address the unique technical, business and operational needs of its customers. The Diamond service program has provided a means for sites to receive upgrades and technology updates as part of their service agreement. The enhanced program, named Diamond Plus, continues to push the innovative edge by offering professional consulting service options to CyberKnife customers.

The Diamond Plus service program will continue to offer customers the same industry-leading approach to servicing and upgrades that they've come to rely on. Additional services include access to a portfolio of professional consulting services and professional development programs, designed to help customers maximize the utilization of their CyberKnife System and address the unique clinical, physics and business development needs for their department. These programs include:

• CyberKnife Marketing Services: Provides marketing media tools, expertise and solutions for TV, print, radio and online, to assist sites in launching and growing their CyberKnife program.
• Treatment Planning Support: Offers access to experienced medical physicists trained on the CyberKnife System to provide on-call remote treatment planning.
• Remote Access Services: Allows users to remotely access their treatment planning system from any location and enables centers to collaborate and outreach to remote facilities and physicians. Also equips Accuray's service and support team to proactively monitor, diagnose and repair device problems remotely.
• Reimbursement Services: Provides access to a comprehensive set of regionalized payment services and solutions, including coding consultants, to assist CyberKnife centers with their reimbursement needs.
• Professional Development/Training: Offers a wide variety of educational models to enable high quality patient care, including new hire training, on-site professional development and new referring physician programs.

The expansion of Accuray's service offerings is a response to requests from the CyberKnife community and Accuray's in-depth understanding of their key needs. The Diamond Plus program includes all the value of the manufacturer's warranty, plus full Accuray service support and an easy pathway to adopt Accuray's consulting services and world-class upgrades.

A key benefit of the Diamond Plus Service Program is the predictability it offers in financial planning. Because the customer support, upgrade options and consulting services are all included in the Diamond Plus agreement, a medical center can now predictably plan for the cost of potential future upgrades or business, training and operational needs. This not only provides an effective budgeting mechanism but also a highly cost effective route to staying on the cutting edge and providing the best possible care for patients.

"The Diamond Plus service program reinforces a sustained partnership between the CyberKnife user community and Accuray. It allows our customers to maximize their return from a business and operational perspective and keeps their investment on the cutting-edge with access to the latest technology advancements," said Euan S. Thomson, Ph.D., president and CEO of Accuray.  "We believe this distinct blend of offerings will equip our customers with everything they need to run a growing and thriving CyberKnife program."

SOURCE Accuray Incorporated