eGlobalTech announced today that it has been awarded a prime contract with the Health Resources and Services Administration (HRSA) to support an enterprise-wide Call Center Study. The objective of this effort is to document the Administration's current call center environment and to design a target solution that leverages best practices, eliminates redundancy, and provides a common technology platform that can be reused across HRSA's bureaus and offices.
This project is critical to the mission of HRSA, as call centers represent a primary tool for the Administration to improve access to health care services for people who are uninsured, isolated or medically vulnerable.
According to Vice President, Branko Primetica, eGlobalTech will assess all potential and emerging solutions that can support HRSA's business needs in the most cost effective manner possible, including cloud computing-based solutions. He adds, "Our Health Practice is proud to be supporting HRSA in its drive to leverage technology efficiently in support of its mission."
HRSA provides leadership and financial support to health care providers in every state and U.S. territory. Their grantees provide health care to uninsured people, people living with HIV/AIDS, and pregnant women, mothers and children. In addition, HRSA trains health professionals and improves systems of care in rural communities. It is comprised of six bureaus and 13 offices as an agency of the U.S. Department of Health and Human Services (HHS).
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