U.S. adults with diabetes report increased satisfaction with Roche's ACCU-CHEK products

Feb 6 2013

Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's ACCU-CHEK products compared with other blood glucose meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study^SM. Diabetes affects a large portion of the U.S. population – 25.8 million children and adults or approximately 1 in 12 people. The study gathered responses from 2,681 current meter users with type 1 and 2 diabetes in the U.S. to determine customer satisfaction across six factors: performance; ease of use; design; features; cost of test strips; and training.

In addition to achieving the highest in overall satisfaction, ACCU-CHEK blood glucose meters by Roche, which include the ACCU-CHEK Nano SmartView system, ACCU-CHEK Aviva Plus and ACCU-CHEK Compact Plus, scored the highest in performance, ease of use, cost of test strips and training. According to a J.D. Power and Associates press release announcing the study results, ACCU-CHEK meters by Roche "perform particularly well in the performance factor, reflecting a high level of confidence among users that they are obtaining accurate readings."

"A blood glucose meter is one of the most important tools for people with diabetes as it empowers them to independently manage their diabetes on a daily basis," said Debbie Hinnen , a diabetes educator and director of education services at Mid-America Diabetes Associates. "Therefore, a meter that is accurate and easy to use is key as it helps to ensure patients make informed decisions about their meal plan, exercise, insulin use and other lifestyle challenges."

The survey comes on the heels of two new product launches from Roche in the past 12 months – ACCU-CHEK Aviva Plus and ACCU-CHEK Nano SmartView systems – both of which deliver advanced accuracy as tested against a 23% tighter specification.

"Roche is honored by these results because they reflect our unwavering commitment to providing our customers with the best possible products and services that fit right into people's lives," said Marc Gibeley , Head of Roche Diabetes Care North America. "As J.D. Power and Associates is the gold standard of measuring customer satisfaction, we're humbled by the outstanding results achieved by ACCU-CHEK meters in its independent analysis."