Deloitte Digital's newest industry offerings, certified through the Fullforce Initiative as part of the salesforce.com Partner Program, are focused on the health care, insurance, media, and consumer sectors.
- Member Connect provides an accelerated, structured approach for an end-to-end customer journey for health plans.
- FastConnect, a cloud-based solution, enables a 360 degrees customer overview with a set of dedicated capabilities ready to be used by insurance companies.
- EngageMe, an accelerator built with ExactTarget Marketing Cloud, enables consistent, effective and targeted marketing for media and entertainment companies.
- Pocketsales is a suite of apps specifically designed for field sales and service teams, built on the Salesforce1 Platform and used in the consumer business industry.
"There is an enormous opportunity for companies to tap into the power of social, mobile and connected cloud technologies and reinvent how they engage with their customers," said Patrick Callewaert, principal, Deloitte Consulting LLP and Salesforce.com alliance leader for EMEA. "Our offerings are designed to help our clients seize this window with scalable solutions."
"Fullforce certification indicates a deep specialization within the salesforce.com Partner Program," said Neeracha Taychakhoonavudh, senior vice president, Partner Program, salesforce.com "Fullforce certified industry solutions empower us to highlight the deep industry expertise of innovators such as Deloitte Digital, enabling our customers with tested joint offerings to accelerate their success."
Deloitte Digital is also thrilled to announce that as part of the specialization highlighted through the Fullforce Initiative, it has achieved Fullforce Masters in three categories – Sales Cloud, Service Cloud and Salesforce1 Platform – as well as Industry Masters in financial services, health care and life sciences, and media and communications. These elite designations are given only to top partners who pass rigorous vetting requirements that confirm their experience and ability to collaborate with Salesforce in delivering customer success.
Deloitte Digital's Member Connect is designed to help health plans address major shifts in the regulatory and business landscapes. These shifts can require health plans to attract, acquire, serve, and engage consumers in new ways. Deloitte Digital's deep health care experience, combined with the leadership position within the salesforce.com ecosystem, positions us well to help clients in their efforts to attract new members, improve customer service, and increase renewals and retention rates through this offering.
Deloitte Digital's insurance accelerator, FastConnect, is a pre-configured solution that allows insurance companies to leverage Deloitte's industry experience, in order to fast track their customer transformation. By providing tailor-made capabilities for the insurance industry, the offering facilitates user adoption, with the added benefit of additional savings due to a shorter implementation timeframe. FastConnect is part of the Deloitte Industry program and the vision to create dedicated accelerators for each industry available from the CloudFast Suite.
The EngageMe media accelerator capitalizes on Deloitte Digital's breadth of experience to drive deeper consumer relationships across multiple channels, delivering a highly relevant content experience that spans the consumer life cycle. Using CRM, dynamic app content and digital marketing, EngageMe allows consistent, effective and targeted marketing. EngageMe is designed to contribute to an improved marketing ROI by increasing conversions from prospects to customers and through the lifetime experience with those customers.
Pocketsales exemplifies Deloitte Digital's experience in mobile technology to help clients transform their business models. Pocketsales provides sales and service teams with the tools they need to make their visits more efficient, meaning that they can spend more time building a relationship with the customer and providing face-to-face service. Combined with quick access to product information and materials when they need it, Pocketsales is designed to improve customer experience that will lead to more sales, customer loyalty and satisfaction.
In addition to these offerings, Deloitte previously launched BankApp, a retail banking accelerator, FastLean, an offering for clients in the manufacturing sector and Marketing Resource Management (MRM) for Media. Learn more about these offerings at here.
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