Varian Medical Systems receives IDG's InfoWorld 100 Award for innovative use of IT

Dec 9 2009

Zenprise, Inc., a provider of mobile management software, today announced its customer, Varian Medical Systems Inc., received IDG's InfoWorld 100 Award based on its deployment of the Zenprise MobileManager platform. The InfoWorld 100 Awards recognizes the top 100 most innovative uses of IT initiatives to further business goals.

Companies around the world rely on technology to enable and enhance their business operations and deliver on their business strategies. "This year's recipients of InfoWorld's highest honor are shining examples of IT projects undertaken by tech leaders committed to pushing their organizations forward," said Jason Snyder, features editor of InfoWorld.

Varian provides lifesaving radiation machines for cancer treatment. The radiation therapy process has multiple moving parts that require a fail-safe strategy with a critical response time. Varian deployed the Zenprise MobileManager platform to enable proactive, real-time monitoring and management of its BlackBerry® smartphone deployment, enabling Varian to increase field responsiveness and productivity across their global service organization.

Prior to automating the management of mobile devices, Varian spent hours, even days troubleshooting mobile device issues. The company was often unable to determine the immediate cause of a BlackBerry issue. Technicians had to physically mail their mobile devices to Varian's corporate headquarters, which led to expensive shipping fees, lost productivity and an extended time to repair.

Zenprise MobileManager enables Varian to proactively identify and fix mobile device problems before they occur, significantly improving the efficiency and responsiveness of Varian's operations. As a result, Varian technicians can receive uninterrupted access to a medical device trouble ticket, whether they are in the office or in the field. Medical device problems that used to take up to two days to solve can now be addressed in five to 10 minutes -- leading to the highest quality in patient care. With Zenprise, Varian now has the ability to support more than 1,600 global BlackBerry users across 68 countries.

"Varian is setting the standard for customer care in the medical device industry. By replacing laptops with BlackBerry devices and taking a proactive approach to mobile management, Varian's technicians can quickly diagnose and repair medical device issues, ensuring its customers consistently deliver the highest quality patient care," said Ahmed Datoo, vice president of marketing at Zenprise. "Zenprise MobileManager has helped Varian to minimize support calls by 70 percent, thereby saving the company hundreds of thousands of dollars a year. We congratulate them on receiving this impressive award."