Quality Interactions Patient Decision Support Tool to care for diverse patient populations

Apr 1 2010

Manhattan Cross Cultural Group is now offering a special introduction to the Quality Interactions® Patient Decision Support Tool for small healthcare organizations at http://www.qualityinteractions.org/index.new.html. This one-of-a-kind online resource allows healthcare organizations to access valuable information related to cross-cultural care to care for diverse patient populations at time of service.

Quality Interactions® is a series of cultural competency training tools from CE-accredited programs to an online decision support tool that highlights the key elements of the nationally recognized, cross-cultural curriculum published by Drs. Betancourt, Green and J. Emilio Carrillo in the Annals of Internal Medicine (Cross-Cultural Primary Care: A Patient-Based Approach. Ann Intern Med. 1999;130:829-834). The patient-based approach is centered on the idea that patients are your best source of information about their own cultural perspective versus learning a set of cultural traits and characteristics about a particular race or ethnicity that in turn, could lead to more stereotyping.

Quality Interactions® is built with e-learning technology, which is time-flexible and allows the clinician or healthcare employee to move at his/her own pace, at a time that is convenient for them. In addition, there are numerous additional resources such as quarterly e-newsletters and the Decision Support Tool that allow an organization to embed good culturally competent practices into the delivery of high quality care. The Quality Interactions®  portfolio of training resources has been utilized to train over 20,000 healthcare professionals around the country.

New pricing discounts are now available at http://www.qualityinteractions.org/index.new.html for healthcare organizations seeking these important resources including health plans and hospitals needing to meet new state and accrediting standards. Quality Interactions® has programs targeting different populations within a healthcare organization including physicians, nurses, healthcare staff and customer-facing employees. The Decision Support Tool offers important content for how to care for diverse patient populations, language and interpretation, cross-cultural care by clinical discipline, as well as information on health beliefs as it relates to different ethnic origins and religions.