State of Ohio selects Accenture to build new integrated eligibility system

AccentureMar 26 2013

Accenture (NYSE: ACN) has been selected by the State of Ohio, following a competitive bid process, to build a new integrated eligibility system for health and human service programs. The contract has a 66-month base period that runs to August 2018.

“Ohio is taking a decisive step in modernizing its human services system to provide better value to taxpayers, better tools for state workers, and to improve citizen services”

The new system will streamline processes and enhance technology for eligibility determination and the delivery of benefits to citizens. Beneficiaries will have new self-service online access options. It also will facilitate data-sharing among state agencies and offices, providing the state and its county partners with new capabilities to enroll people and manage human service operations.

A new, service-based technology enterprise framework at the core of the planned system targets cost savings for IT system development, operations and maintenance. Accenture Integrated Social Services combine process and technology advancements to support the core missions of human service agencies.

"Ohio is taking a decisive step in modernizing its human services system to provide better value to taxpayers, better tools for state workers, and to improve citizen services," said Julie Booth, who leads Accenture's Human Services practice in North America.

The Human Services suite of products from Accenture Software will be used, enabling the State of Ohio to meet federal guidelines and to extend the system over time to support additional programs beyond the initial inclusion of Medicaid, the Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families. The products include the Accenture Public Service Platform, the Accenture Benefits Management System and the Accenture Citizen Self-Service Portal.

"The approach in terms of technology and process streamlining is to eliminate agency silos, enable cross-program coordination, and reduce technology costs while better meeting the needs of citizens and caseworkers," said David McCurley, managing director of Accenture's public sector software business.