Mercadien Technologies announces availability of MCare web-based service

Jan 28 2010

Mercadien Technologies, a leader in risk management, information governance and managed IT support solutions today announced the general availability of its MCare(TM) solution, a web-based service that monitors the health status of business-critical devices and applications, remotely diagnosing problems before they occur. Previously available exclusively to clients of The Mercadien Group, MCare can now be used by businesses everywhere as a cost-effective alternative to staffing large, internal IT support teams – proactively protecting, managing, and optimizing their technology investments.

System downtime, viruses, spyware and other technology pains can lead to dramatic losses in productivity, not to mention high diagnostic and repair bills – ultimately impacting a company's bottom line. MCare, the flagship brand of Mercadien Technologies, diagnoses and heals tech issues through a proactive and preventative approach – saving businesses substantial time and money.

"The fact is, most companies don't have the time or resources to devote to IT systems management and technology problem resolution, but they can't afford the loss in productivity that often occurs with IT support issues" said Blase Salvatore, Managing Director of The Mercadien Group and President of Mercadien Technologies. "MCare's solutions enable companies to avoid issues that can slow down or cripple their business through critical assessments, expert insight and rapid issue resolution."

Once a problem is detected, MCare sends notification via email, or via mobile device for urgent concerns such as network failure. MCare's time-tested, market-proven solution is built on a series of best practices developed to enhance a company's complete IT infrastructure, covering spyware protection and removal, virus protection, disk drive analysis, security patch management, application usage, system auditing, backup and disaster recovery, and more.

"We have been beyond pleased with Mercadien's MCare solution," said Steven Tullman, President and CEO of Ception Therapeutics, and MCare client since 2006.  "With MCare deployed on every device across our two company locations, we no longer worry about IT threats and issues, and can rest easy knowing that we have an outsourced team working around the clock to monitor, identify, and quickly resolve any issues that pose a potential threat to our business."

MCare offers a web-based dashboard to provide businesses with a centralized view and administration of all IT assets, as well as remote installation capabilities, state-of-the-art security protection against daily threats, and fast, seamless resolution of IT problems via its highly responsive help desk. Three program levels are available to accommodate the IT needs of different businesses, including basic monitoring, monitoring with notification and remote repair, and a comprehensive solution that also includes on-site support.

Robert Gross, CFO of Hamilton-based Grounds For Sculpture commented, "The best complement I can give to Mercadien's MCare is that I no longer worry about IT management problems or surprises. It is truly the equivalent of having a full time, diversified IT staff, at a fraction of the cost. MCare goes above and beyond – providing a comprehensive and proactive IT systems management solution remotely– with the assurance of on-site support when needed."

The MCare solution has already been deployed on client sites across a range of industries – from non-profit and government organizations, to for-profit businesses in law, healthcare, Bio-Med, and more.  Today's market conditions combined with growing demand for the company's proven approach has prompted Mercadien to make MCare publicly available for the first time. Within the last 6 months, MCare has seen a 35% increase in clients, and is now managing thousands of devices.